Dear Homeowners,

This has been an unprecedented time as a result of COVID-19. There is no shortage of questions surrounding COVID-19 and how it has the potential to touch all aspects of our lives – personally and professionally. The Gordon Brothers Team and RE/MAX Hallmark are implementing protocols when showing homes to buyers and speaking to agents who are showing our listings. Hopefully this will help you understand what we are doing to keep all our clients and families safe at this time and in this difficult situation.

We have business continuity plans in place to ensure we can continue to meet your needs even in times of disruption such as this. Our staff, team members and business partners have been told to work from home and to self-quarantine should they be feeling ill or feel that have been exposed or if they have recently traveled. We have access to DocuSign, a digital signature program, and are happy to have meetings remotely. We have the technology in place to accommodate fewer in person meetings, as required.

We are encouraging virtual tours and will be pre-screening clients prior to any showings. We will be reminding and asking questions of all the Realtors showing your home. Hygienic measures will be taken to help limit the spread of disease. We will be asking visitors and their agents to wash/sanitze hands and to ask those who are ill to or who have recently traveled to reschedule. We also recommend our homeowners to increase surface cleaning in high traffic areas of your home. Leave lights on for showings. We will tell the viewers not to touch them and not to turn the lights off. We will speak to all visitors and ask the agents to follow our protocols. We are asking clients and agents to be diligent with their hygiene and insist the Buyers are also following suit.

We can have a conversation about the pros and cons of holding an open house and alternative marketing opportunities, like virtual tours and presentations. We are not recommending an immediate halt to open houses however visits should be limited to fewer people in the home at one time and they may be asked to stay outside until another showing is finished. We will ask people questions before entering your home and take ID. If you do not wish to have an open house, this is your choice and our agents will honour your requests. We’d rather have “qualified” buyers who are working with a Realtor viewing your home during the recommended social distancing to ensure extra safety for your home.

It is not business as usual, but we are here for you. Supporting you and your family remains a top priority. We will review our strategy with you one-on-one to ensure it still meets your goals and expectations should you feel the need. We feel our process is to be rational in the face of uncertainty. There are multiple outcomes that are possible. It’s an interesting time. In the meantime, take care of yourselves and your families, and know that even if we must keep a safe distance, we’ll be better off.

If you have any questions, please feel free to reach out at any time. We want to thank you for trusting RE/MAX Hallmark Group of Companies., Brokerage and The Gordon Brothers Team with your business and assure you that we are here to help and address any of your concerns.

Continued Success,
Doug Gordon & Rich Gordon

In response to the growing concerns about COVID-19, commonly referred to as coronavirus, Hallmark is providing this guidance to help respond to the coronavirus’s potential impact and best hygiene practice. As of January 25, 2020, the Ontario Public Health Office has issued Travel Warnings for all of China, South Korea, Italy, Iran, Japan, Hong Kong and Singapore However, the situation is rapidly evolving.
Be sure to refer to
as well as information about the coronavirus impact on Canada.
Daily updates about the coronavirus are also available from the World Health Organization.

Health Services Canada is responding to an outbreak of a respiratory illness caused by a novel coronavirus outbreak. While the outbreak started in Wuhan, China, a growing number of cases have been identified in several other countries, including Canada.

The same preventative measures recommended to prevent influenza are also effective in reducing the risk of contracting or spreading coronavirus. These measures include:
• Staying home if you have a fever, cough, shortness of breath or any other cold or flu-
like symptom.
• Washing your hands frequently with soap and water for at least 20 seconds. If soap
and water aren’t available, use an alcohol-based hand sanitizer.
• Avoiding touching your eyes, nose, and mouth with unwashed hands.
• Avoiding close contact with anyone who is sick.
• Cleaning and disinfecting frequently touched objects and surfaces.
• Covering your mouth and nose with a tissue when you cough or sneeze, or cough
or sneeze into your sleeve.